Heating Systems

My wife and I would just like to pass on our sincere appreciation for the excellent after sales service you extended to us when you replaced the Touchpad controller on our Vulcan central heating unit which failed last month (just as we were heading into a cold spell). You did this at no charge (and arranged to have one of your warehouse staff deliver it to our home on his way home), as you did not think the controller should have failed as the unit was only installed by yourselves in April 2006, and your efforts to get Climate Technologies to contact me to discuss the issue had proved to be in vain.

Considering that the unit was no longer under warranty and you had no obligation to supply us with a unit, I would consider yours and your companys commitment to after sales service to be exemplary.

This is the second time that your company has shown this type of excellent after sales service as just after the unit was installed I made contact about the units excessive gas usage and after several discussions with your service people, it was arranged for Climate Technologies to come out and check the system which was re-calibrated and the gas usage dropped to what would be considered an acceptable level and since then the unit has functioned perfectly until the controller failed.

Both my wife and I would have no hesitation in highly recommending your company to anyone considering having a central heating unit installed as the after sales service your company has shown would seem to be a rare commodity these days.

Yours Truly

Luke – Malvern East

Split Systems

I had a split system installed into my apartment. Pulbrookair were amazing, I plan to renovate my apartment in the future so they helped with the best possible placement and provided a better solution to my heating and cooling needs. I couldn't be happier and I am warm. Belinda - Emerald

Air Conditioning Systems

Efficient, professional service. Salesmen were prompt and willing to tailor the service to our needs. Installers were clean and focused. My partner and I are very impressed and happy with Pulbrook Air. Our home is so comfortable and there were no hiccups throughout the whole process. Very very happy. Kane – St Kilda

Ducted Heating & Cooling:

Ducted heating was installed quickly and efficiently, along with all the advice and friendly service that is so often missing nowadays.

A very pleasant experience and nothing was too much trouble. Jackie – Werribee

Ducted Refrigeration Systems

We had a full ducted refrigeration system installed and searched through a few companies before deciding on Pulbrook, our rep was so polite and really educated our family of the system we purchased, we actually had another big company quote us however their rep was not up to this standard andhe could not provide a final cost (which was a bit discouraging). Brad and Matt – South Yarra

Gas Ducted Heating Systems

We had a gas ducted heating system installed, our home is federation and required attention to detail, my husband an I have heard many horror stories. Michelle – Seddon

Ducted Heating System

5 star ducted heating installed, Gas wall furnace removed.

The quote was done in Monday and was much cheaper than I'd expected, which meant we could afford a super efficient 5 star system. Work was done on Friday of the same week, by polite and tidy tradies. Will be getting them to do our cooling next year. The system is great and the house is toasty! Talia – Sunbury

Split System

We had a split system installed in a 1920 Dairy and we have to say the guys at Pulbrook's were the only ones who said the job could be done.

We are now looking very forward to summer!!!! Adam – Toorak

Hydronic Systems

Dear Sir/Madam,

This is a note to accompany our final payment for the installation of an hydronic system in our house at Sandringham this week. Mary my wife and I were most impressed with your prompt and efficient quote and the prompt start – albiet at the start of winter. Andy our sales rep was most courteous and professional and your installer Jeff was able to overcome some difficult problems and get the job done within three days with which we were most impressed. We would be happy to recommend your firm, its products and your installation process. Stan – Sandringham

Split Systems

Pulbrook air were fantastic from the very first phone call to the installation. The consultant was excellent and the tradesmen were equally as good....they even cleaned up and took all rubbish with them They were on time, and the split system was installed within one week...fantastic.I highly recommend them and will use them for any future requirements. Shane – Berwick

Customer Service

This is the fourth time we have used Pulbrook Air and we couldn't be happier with the service and the products we've received. Each time all the staff we've dealt with have been friendly, knowledgeable and more than happy to answer all of our silly questions. Peter is an excellent installer with great knowledge of the products he's installing and is more than happy to share that knowledge with us making the product extremely easy to use post installation. Thanks to Chris for his easy manner and recommendations and being a pleasure to deal with. Ng - Springvale